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Elleanne Nicolaou-Jones

Elleanne Nicolaou-Jones


Business Support Apprentice, WorkZone Team (Economy)

Who are you and what apprenticeship are you on?
My name is Elle and I’m undertaking a Level 3 Business Administration Apprenticeship in the council’s job brokerage team WorkZone.

Who are you and what apprenticeship are you on?

My name is Elle and I’m undertaking a Level 3 Business Administration Apprenticeship in the council’s job brokerage team WorkZone.

Why did you apply to be an apprentice within the council?

I wanted to start a career in administration, however I only had a small amount of experience and no qualifications in the sector. When I came across the H&F apprenticeships, I was eager to apply for the apprenticeship as I would be able to gain real life experience as well as a qualification, creating better chances of me securing a full-time job in my chosen career.

How was your experience of joining Hammersmith & Fulham Council?

The application process was easy and straightforward relieving some of the stress that comes with filling out large application forms.
On joining the council everyone was very warm and welcoming and helped me settle into my apprenticeship quickly.

What have you learned since the start of your apprenticeship?

I have learnt how to be more organised and prioritise my work load along with being more confident and independent.

How do you manage working and learning at the same time?

Myself and manager agreed that at the beginning of each week I will go through my calendar and book out slots for me to do my course work, this makes everyone else in my team aware that I’m unavailable during these times.

What kind of support do you get whilst on your apprenticeship?

I receive support from all of my colleagues, they help me with my day to day tasks as well as my apprenticeship work.
My assessor supports me via email and telephone when I need support and helping with my course work.
A member of the council from a different department has been allocated as my mentor, we speak once a month and they help me with my professional growth.

What would you say where was the biggest challenges and how did you overcome them?

Making sure I stay motivated to complete my course work; work can become quite intense and busy which can make you want to postpone doing course work. It’s important to stay motivated and keep the end goal in site which is gaining a qualification.

Would you recommend an apprenticeship to your friends and family? If so, what advice would you give them?

I would recommend an apprenticeship to family and friends as it is a great way to meet people, network a gain experience as well as a qualification.
I would advise people thinking about an apprenticeship to be organised stay focused and take advantage of all the opportunities that are available to them.

What would you like to do next in your career after the apprenticeship?

I have really enjoyed working in the council’s job brokerage team, supporting and helping residents into employment. I hope to continue my career in the job brokerage sector and become a full-time job brokerage officer.

Kamal Motalib

Manager of an apprentice (Elleanne Nicolaou-Jones), Interim Head of Economic Development (Economy)

"I hired an apprentice to support with capacity issues and to ensure that our staff are more representative of the communities we serve. The team that Elle works in is on the front line of supporting our residents to access employment, apprenticeships, careers and skills support so its really important that our staff have lived experience and can relate to the residents that we are working with. I also strongly believe that apprentices add real value to the organisation.”

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